5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in your mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that most security guard businesses are capable of providing the service that property supervisors want, but also often do not due to a lack of continuing excellent control procedures.
Security guard businesses are unlike any vendor that a home supervisor usually hires. If you hire a painter, then you are able to see whether or not they are doing their jobs by looking at the walls. But when you hire a security guard business, how often can you determine if the guard company is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and effectively tracking and supervising your defenses. In the majority of instances they likely are, but it’s crucial to employ a system of verification and quality control to ensure that problems connected with the deficiency of doing these jobs do not start to occur.
In this article we will talk five (5) simple actions to improving your safety guard service and achieving everything you picture as your ideal keyholding.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your condition is among these states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security provider and inquire does it look decent.
Additionally, is your security guard company performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent method to display if the guard is a good fit for your house is to conduct a brief”interview” to get a sense of the guard and also to explain your expectations. This initial dialogue can tell you a good deal about what to expect from this shield and it provides you a chance to ask another shield if you feel that it is necessary.
Assess Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces every shield to the business itself, in several circumstances the shield’s orientation to his delegated land isn’t as complete. We call the orientation to the delegated land”Website Specific Training”. Learn What your website specific training resembles:
• Can it occur at your premises?
• Who does the training?
• How long is each officer trained?
• How long can the security company double lender?
Determine the answer to each of these questions and be certain that they fit with what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and your website specific training to acquire an understanding of what goes into preparing a shield to operate at your premises.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their job isn’t important and they start to find themselves as not as a part of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the two methods of distant supervision that prove most effective are:
In case your guards must produce rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are in your premises. These monitoring systems permit the security guard business to monitor the time and log the activity of these guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the safety guard provider provides a method of making certain that each guard is safe and alert. By having guards check-in frequently together with the safety guard business, at least each 30 minutes, guards feel that their security is important and that being awake and alert is also an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your safety while you aren’t there. During these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to ensure that they know their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security adviser be sure that the adviser isn’t actually a security guard business. If that’s the case, your audit is sure to turn up problems with your current security guard business.